FAQ

Frequently Asked Questions

1. How long does shipping and delivery take?

Orders are processed within 1 to 3 business days. Standard domestic delivery arrives in 2 to 10 business days (2 to 5 business days for US warehouse items; 5 to 10 business days for overseas collection pieces) via tracked USPS or UPS standard delivery. You will receive an automated carrier tracking link via email and SMS as soon as your parcel ships.

2. What are the shipping costs?

We offer complimentary standard domestic shipping on all orders over $75 USD. For orders under $75 USD, standard domestic flat-rate shipping is $6.95.

3. What is your return policy?

We maintain a strict 7-day domestic return policy starting from the timestamp of carrier delivery. To qualify for a return, garments must be unworn, unwashed, unaltered, free of scents or markings, with all original designer tags attached, and returned in the original clear polybag with SKU barcode intact. As an independent boutique, the customer provides return shipping postage.

4. What payment methods are accepted?

We accept Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted with 256-bit SSL technology.

5. How do I contact customer support?

You can reach our dedicated concierge team Monday through Friday between 9:00 AM and 5:00 PM PST:

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